The head of customer service is a middle-aged woman with a special identity; she’s a seconded employee from their Japanese partner, which was one of the odd characteristics when “Fantasy World” was first brought into the country. Initially, all customer service personnel were dispatched from Japan, and only in recent years have they been gradually replaced by Marumi’s own trained staff. However, key positions in the customer service department of “Fantasy World” are still held by these seconded Japanese staff. This woman is named Fujimi Yukika, and behind her back, everyone calls her “Fujimi Sister.” She’s still somewhat attractive, with a mature charm. Today, unlike usual, Fujimi Sister has been looking grim since entering the conference room. Hearing the big boss ask for opinions, she immediately looked somewhat defeated and said, “Oh! I can’t take it anymore! I want to protest!”
This Fujimi Sister has been in mainland China for almost five years, speaking fluent Mandarin. If one didn’t know her true identity, no one would think she was Japanese. She continued to complain loudly: “These crazy game players, they’re too terrifying! They’re too awful! They’re too perverse! My staff really can’t handle it anymore! Ever since the new zone opened yesterday morning, the customer service center has been receiving complaints non-stop, especially after the company decided to temporarily close the zone. Over a hundred hotline phones have been ringing incessantly, the website forums and company email are nearly overwhelmed by players, and the entire customer service department is almost paralyzed. Those players must have coordinated; they’re threatening to call our customer service in the middle of the night to wake them up if the problem isn’t resolved. It’s so disgusting! Many of the girls have been crying. If this continues, my staff will collapse, and the consequences will be unthinkable!”
The Senior Vice President in charge of operations, Niu Xuegen, gave this crying woman a displeased look and then spoke: “What consequences are unthinkable? Does the customer service department want to quit? So what if players complain? If they don’t want to play, let them go! If there are such shameless players, call the police! Besides, we have money and resources! What’s there to be afraid of? I’ll handle the authorities like the industry and commerce, taxation, network supervision, and the publication administration. It’s just a few people trying to cause trouble and muddy the waters. What’s there to be scared of?” Niu Xuegen has always been very assertive, even in front of the big boss, he never hides his arrogance because he has the capital to back it up.
